Shipping policy

Shipping & Delivery Policy For Divine scents

All orders are processed and shipped within 4-6 business days. However, please allow for additional processing days during our busy holiday season.

Enjoy FREE shipping on all orders within the contiguous U.S.

You will receive your shipping confirmation email or text as soon as a label is created for your order, and the tracking status of your shipment may take up to 24-48 hours once a label has been created. 

Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed. If the wrong shipping address is included on your order and your order leaves our candle shop, we cannot replace your order and you will have to place your order again.

Once shipped, an order's tracking information is outside of our control and unfortunately final delivery is out of our hands. If your order is missing or stolen, reach out to us at support@thedivinescents.com

If your order arrives broken, please send your order number along with a picture of the broken products to support@thedivinescents.com 

We will assist you by working with the shipping carrier to help resolve the issue as quickly as possible.

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