Refund policy

For as long as your candle has wax in it, we back it up with a 100% satisfaction guarantee. If you are unsatisfied with your Divine scents product, please reach out to us at support@thedivinescents.com.

All returns must be processed within 30 days of receiving your order and require proof of purchase (e.g. your Divine scents order number, order confirmation email, order confirmation text, etc).

If your order arrived damaged or if you're experiencing an issue with your product, please include photos and a detailed description in your email, and we'll get started on your exchange or replacement order ASAP.

Please return your items back to the Divine scents. in the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive broken.

Refunds are applied to returned product only and do not cover any original shipping fees. As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method within 7 business days.

REFUND + EXCHANGE POLICY

If at any point in the first 30 days you decide that you're not 100% satisfied with your new products, return them for a full refund or exchange—as long as they still have wax in them. Simply contact us and someone from our team will be happy to help you process that request. Your full refund will be sent back to the card you used for your order. 

Looking to exchange your candles for a different size or scent? We are happy to help. You will have to place another order for the candles you would like. Then we will work with you to get your first candles back to us and give you your refund for those candles. Send us an email at support@thedivinescents.com for any returns or exchanges.

For any additional questions, we are always ready to help at support@thedivinescents.com

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If you have any questions about a return or refund, please contact Divine scents

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